National Capital Region City Jobs Urgent Hiring! | Workforce | Real Time Analyst | Alabang Position at Foundever™
- Job vacancies posted on: 8 months ago
We are hiring! To candidates with High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we Foundever™, are looking for candidates who are interested to join us and fill the position as urgent hiring! | workforce | real time analyst | alabang and dedicated to work in full time which domiciled in National Capital Reg and surrounding areas.
We offer a competitive monthly base salary from ₱16,000 - ₱38,000.
Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.
|Position||Urgent Hiring! | Workforce | Real Time Analyst | Alabang|
|Region||National Capital Region|
|Work Level||1-4 Years Experienced Employee|
|Work experience||1 year|
|Qualification||Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate|
|Type of work||Full-Time|
|Specialization Required||Customer Service, Services|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure that all standard reports will be submitted on a timely manner with complete and accurate information. Come up with an audit process to further verify accuracy that can be used by the team moving forward
- Transform raw data to usable information, enhancing a report with formulas and custom functions. Provide further analysis on the report with recommended action plans to address any challenges seen while analyzing reports
- Develop a system that would streamline the process for any requests given to enable faster turn around time for output. Design and/or develop specific systems for collection, tracking, and reporting of data.
- Work with the Account Supervisor/Account Manager/Team Leads to conduct real-time root cause analysis of impacts to SLAs (e.g.: ASA, AHT, actual call volume to forecast ratios, call types/drivers)
- Ensuring that the queue is well-managed by relaying real-time concerns on AUX/Talk time adherence to the Team Leads on the floor and Comes up with action plans to implement on the floor to address real-time issues and concerns on SLAs
- Accepts call ins for absences and sick leaves and updates necessary tools and officers involved. Expected to alert management for any spikes that would inadvertently affect staffing for the day. Works with Management to come up with real-time strategies to address low staffing due to absences and ensures that Service Levels are maintained.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Knowledge of reporting methodology, principles and procedures. Has working knowledge of the tools used for monitoring and reporting and the use of computer and related software, including a working knowledge of Microsoft Excel and other Office applications.
- Strong planning, time management and organizational skills.
- Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
- Proactive and can work independently.
- Can work with other departments or groups to come up with action plans for the account/ BU.
- Display a high level of professionalism, integrity, and maturity.
- Polished and poised. Project energy, self-confidence, authority, and enthusiasm
|Region||National Capital Region|
|Address||Sitel Philippines OJV Site, 1 Doña Julia Vargas Ave, Pasig, Metro Manila, Filipina|
- Comprehensive benefits package
- Healthy Work Environment
- Excellent Benefits for you and your Family
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Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 10 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules