Cebu (Others) City Jobs Tech Trainer Cebu City Position at BENCHMARK365 INC.

  • Job vacancies posted on: 6 months ago

Our company BENCHMARK365 INC. is currently looking for candidates who are domiciled in Cebu (Others) and surrounding areas with minimum criteria Bachelor's/College Degree and experienced in the field of Computer/Information Technology & IT-Network/Sys/DB Admin, as well as behave in a disciplined and honest manner, to then be placed in the position of tech trainer cebu city and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Position Tech Trainer Cebu City
Region Cebu (Others)
Work Level Supervisor/5 Years & Up Experienced Employee
Work experience 4 years
Qualification Bachelor's/College Degree
Type of work Full-Time
Specialization Required Computer/Information Technology, IT-Network/Sys/DB Admin
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

About the Role

We are looking for a technical trainer who will help the new talents to be fully onboarded with the industry standard products and tools that will help support MSP. This role would need to be knowledgeable about adult learning principles/techniques and hands on to handle client specific training, modules, refreshers with swift content delivery in mind for the learners. Additionally, this person must be update-to-date with the latest market release technology and products. 

Qualifications and Skills:  

  • Completed IT diploma and Microsoft IT certificate. 
  • Minimum of 4 years of extensive training experience in an IT Helpdesk Set-up. (Preferably under MSP or Software-as-Service Company) 
  • Should have an exceptional communication, organization, and presentation skills.  
  • Amenable to go to our onsite office on a daily basis. flexible with his/her shift, mostly covering US (night) and AU (morning) shifts. 
  • Capable to assess the learning and understanding phase of trainees.  
  • Knowledgeable in evaluating and coaching trainees.   
  • Driven in enhance teaching environment and learning materials. 
  • Flexibility to adapt to the dynamic environment and support of an MSP industry. 
  • Expert knowledge of server operating systems 
  • Expert knowledge of terminal service operating environments 
  • Expert knowledge of virtualization technologies 
  • Expert knowledge of email and messaging systems 
  • Expert network troubleshooting skills 
  • Expert knowledge of Microsoft desktop operating systems 
  • Expert installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router 
  • Expert knowledge of Microsoft Office platforms 
  • Expert knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms 
  • Expert knowledge of Microsoft 365 and Office 365 product suites 
  • Expert experience with remote desktop or remote-control tools such as TeamViewer 
  • Expert experience with creating, updating and reviewing documentation and IT / network diagrams. 

Tech Trainer (MSP) Objectives: 

  1. This role will work together with the Process Trainer and is expected to conduct multiple trainings in a classroom-based set-up, including refreshers, and initializing monthly pop-quizzes. 
  2. Produce content / training material for effective learning. 
  3. Conduct workshops/refreshers for the recently released technology and updates of products.  
  4. Revamp the training materials to suit the need of the business.   
  5. Utilize QA Team feedback to identify technical skill gaps and create refresher course to address quality and skill issues. 
  6. Keen on the latest training methods in the market.  
  7. Prepare and presents a weekly technical training report for the stakeholders.  
  8. Implement post training debriefing.  
  9. Provide valuable feedback of training gaps and create proposal/resolution to address this. 

Note: Apply only when you are from Cebu City and willing to travel in our onsite office located at 1 Nito Tower, Archbishop Reyes, Cebu City.  

Office/Company Address

Country Philippines
Region Central Visayas
City Cebu (Others)
Map Google Map


  • Competitive Salary & Work Benefit Package
  • Passionate & Innovative Work Culture
  • Opportunity for Career Advancement

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Company Description

Benchmark 365 is an innovative IT service delivery organization with clients in Australia, the US, UK and Canada. Our focus is on helping small organizations scale quickly by providing 24x7 IT services, advice, consulting, project delivery and support.

With an 18-year trading history, stable and diverse customers and an exceptional reputation we pride ourselves on our people and our culture. As a small company, and not a BPO, our leadership are approachable and supportive of the team. As a fast-growing business our people are exposed to the latest in technology, receive mentoring, training and career development from internal subject matter experts and our global IT oriented Partners.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: CS201902739
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Dental, Medical, Parking, Vision, Smart Casual, 24/7
  • Specific Location: 1 Nito Tower
This vacancy is suitable for those of you who live in the following areas: Central Visayas

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