Pasig City City Jobs Team Lead For Healthcare Account In Bridgetowne | 3 Years Tl | Start Asap 50k Position at Global Group Innovative Services, Inc.
- Job vacancies posted on: 9 months ago
Global Group Innovative Services, Inc. has open a job vacancy for the domicile of Pasig City and surrounding areas as team lead for healthcare account in bridgetowne | 3 years tl | start asap 50k with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Not Specified and experienced and have the integrity to work in the field of Services & Customer Service.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱50,000 - ₱55,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
|Company||Global Group Innovative Services, Inc.|
|Position||Team Lead For Healthcare Account In Bridgetowne | 3 Years Tl | Start Asap 50k|
|Work Level||Supervisor/5 Years & Up Experienced Employee|
|Work experience||2 years|
|Type of work||Full-Time|
|Specialization Required||Customer Service, Services|
|Minimum Salary||PHP 50.000|
|Maximum Salary||PHP 55.000|
Supervises a team of 15 to 25 Customer Service Associates
Responsible for knowing the intricacies of Aetna contract and complying with contract standards
Coordinates Associate needs within assigned team as required to ensure optimal customer service to callers and Aetna’s internal team members
Responsible for tracking CSR performance and specific follow-up training
Conducts training with team members and ensures up-to-date information is provided to each provider, member and other stakeholders
Communicates with internal/other departments thru phone to ensure prompt and courteous service for all questions
Investigates issues, following customer and company procedures.
Initiate disciplinary actions concerning team members, i.e., verbal warnings, records of discussion, and formal disciplinary documentation. Forwards information to Manager for the completion of action
Minimum Academic Qualification (Degree): College Graduate
Minimum Work Experience (in months/years): Minimum requirement of at least 2 years with relevant experience as an Assistant Manager
System working knowledge required: Good Computer Knowledge and advanced skill in using MS office suite
Good Crisis Management Skills, effectively communicate and follow-up needs when critical periods occur
Excellent Performance/People Skills, can share best practices to colleagues
|Region||National Capital Region|
|Address||Global Group Innovative Services, 9th Floor, Triumph Building, 1610, Quezon Avenue, Barangay South Triangle, Quezon City, 1103 Metro Manila, Philippines|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Innovation and Solutions. These are the two core principles that guide Global Group Innovative Services. As a reliable outsourcing provider of business processes, consultancy and information technology services, we continually seek to provide our clients excellent and relevant support to achieve optimal efficiency. We are passionate to innovate solutions. We are Global Group.
9/F Triumph Building, 1610 Quezon Avenue, South Triangle,Quezon City
LANDMARKS: Hi-Top Supermarket, Kenny Rogers Restaurant and Shell Gasoline station.
From Edsa Quezon ave. MRT, Exit to Mcdonald's Panay. Walk towards Quezon Ave., you'll pass by Hi-top Supermarket and Sgt. Esguerra Street.
From Espana and Manila, Ride a jeep to Edsa or Q.ave. You'll pass by Crossings, Examiner street, Kenny Rogers and Shell gasoline station.
E-MAIL: [email protected]
0917-504-2749 / 0917-301-9882 / 352-0455
- Industry: Human Resources Management / Consulting
- POEA No.: M-16-00-016
- Company Size: 51 - 200 Employees
- Average Processing Time: 30 days