Muntinlupa City City Jobs Retail Operations Team Lead – Muntinlupa Position at Entrego

Image Entrego
  • Job vacancies posted on: 6 months ago

Our company, Entrego are currently hiring for interested candidates to join and to be a part of our company as retail operations team lead - muntinlupa with a full time work system, which domiciled in Muntinlupa City and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Not Specified which experienced in Services & Customer Service.

Candidates who uphold honesty and discipline are a must for our company.

The competitive net salary we can offer is start from ₱16,000 to a maximum of ₱38,000, depending on the capability of the candidate and can be discussed with the HRD of our company.

Job Info

Company Entrego
Position Retail Operations Team Lead - Muntinlupa
Region Muntinlupa City
Work Level 1-4 Years Experienced Employee
Work experience 2 years
Qualification Not Specified
Type of work Full-Time
Specialization Required Customer Service, Services
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The Retail Operations Team Leader will play a critical role in the Retail Business Unit, considering the need of the BU to support the need to establish and sustain the needed operational capacity in line with business requirements. This Operations Team Leader will be supporting the operations associate manager, and primarily responsible in executing all initiatives for to ensure operational capacity is at expected level at all times.

Critical Accountabilities

  • Manage multiple facilities in line with acceptance centers and/or mailroom management
  • Supports all functions in line operational excellence on both external and internal KPIs
  • Supports in ensuring that all initiatives to ensure to meet all SLAs are proactive
  • Supports all initiatives which guides the entire core ops in meeting all agreed KPIs and continuous improvement
  • Lead a strong operations team that will maximize all possible means to ensure all ops KPIs are met
  • Ensure work load balance on all mailrooms and acceptance centers, while maximizing workforce productivity
  • Supports all proactive initiatives in preventing SLA breach and the likes that may lead to potential financial losses brought by claims and the likes. And ensures that all necessary documentations are secured for such cases
  • Secure proper allocation of resources to meet target cost per transaction
  • Regularly establish and lead cost saving initiatives
  • Ensures that requests to extend SLA’s during unexpected events are submitted on a timely manner
  • Creation of reports/IR to document exceptions. Creation of RCA to prevent reoccurrence
  • Supports all initiatives that promotes excellent customer experience
  • Support in managing all project related to BU’s expansion
  • Secure alignment with other BUs and support groups to minimize, if not eliminate all external and internal risks
  • Always ensures strong asset management (inventory))
  • Ensuring that all ops managed trackers and reports are available to agreed schedules, and contains up to date and accurate
  • Prepare and presents relevant reports to align all stakeholders on all aspect of BU’s growth

Job Qualifications

  • Graduate of any (4) year course
  • At least 2 years of experience in Logistics. Experience in handling mailroom and/or acceptance center is an advantage

Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.

Office/Company Address

Country Philippines
Region National Capital Region
City Muntinlupa City
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Entrego is a technology driven business solutions provider for the fulfillment and logistics needs of enterprises in the Philippines.

Entrego's courier and express parcel management is operated by its affiliate, Entrego Express Corporation.

Entrego is backed by the AC Infrastructure Holdings Corp., a subsidiary of Ayala Corporation and the Global Fashion Group.

Company Info

  • Industry: Transportation / Logistics
  • Registration No.: Entrego
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 24 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Some roles require 5 days or 6 days work week
This vacancy is suitable for those of you who live in the following areas: National Capital Region