Taguig City City Jobs Java Application Support Engineer Position at EY Global Delivery Services (GDS

Job Info

Company	EY Global Delivery Services (GDS
Position	Java Application Support Engineer
Region	Taguig City
Work Level	Supervisor/5 Years & Up Experienced Employee
Work experience	3 years
Qualification	Not Specified
Type of work	Full-Time
Specialization Required	Computer/Information Technology, IT-Software
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

The opportunity

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

We are building a team of L2 and L3 Application Support Center in Manila. The candidate will be required to perform production support activities on Java and/or Cobol-based applications. Scope of production activities include but are not limited to: Incident Management, Problem Management, Service Request Management, and Service Management.

Your key responsibilities

•        Act as the first point of contact

•        Monitor jobs, production processes, systems availability, latency and overall system health

•        Create Incidents / Service Requests and assign to teams

•        Product incident reports

•        Perform initial analysis and resolution for the layers defined in scope

•        Establish understanding of application, platform layers defined in scope

•        Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational problems and provide acceptable workaround or resolutions to identified issues/defects

•        Escalate further to L3 within a reasonable period with analysis and findings

•        Triage, resolve, and conduct RCA

•        Identification, classification, prioritization, and remediation of system issues

•        Produce reports on defect/problem reporting data

•        Build tools or establish processes to quickly triage issues and discover failures across the technology stack

•        Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence

•        Create and update support knowledge database

•        Lead the documentation process for overall application support

·        Common Responsibilities and Expectations

·        Work and closely collaborate with client teams (business and IT) as well as 3rd party vendors on a regular basis

•        Provide responses to functional / technical queries

•        Perform periodic application maintenance

•        Participate and provide support on various application migration activities

·        Propose and/or participate in any support team continuous improvement initiatives and implement these improvements, as needed

•        Understand the use of service delivery metrics

·        Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or Operational Level Agreement (OLA) such as job activity, transaction processing, network activity, database activity

Skills and attributes for success

•        Ability to work in a fast-paced production environment

•        Excellent analysis and troubleshooting skills

•        Ability to work independently and as part of a team with minimum supervision

•        Understanding of software development lifecycle and best practices

•        Excellent communication skills (written and spoken English)

•        Experience in working for large Financial Services client

•        Keen attention to detail

•        Have exposure to working in shifts and/or on-call support

•        Has successfully demonstrated domain of most skills and technologies on several relevant projects

•        Exposure to various job and process monitoring tools

To qualify for the role, you must have

•        Working knowledge of Java- based applications (Mainframe and Cloud applications good to have) with at least 3 years of relevant experience

•        At least L2 Java Application Support experience and hands-on experience on any of the following technologies: PCF (Pivotal cloud foundry), ETL, Data Warehousing, Javascript, JQuery, J2EE/Webservices Technologies (e.g., EJB, Servlets, JDBC,JSP, SOAP, RPC) Struts, SOA Architecture, Spring,Weblogic or Websphere Methodologies

•        Oracle, MS SQL, PL/SQL, Windows and Linux/Unix scripting knowledge

•        Monitoring Tools – Splunk, Dynatrace, Catchpoint, APM etc.

•        System administration knowledge

•        ITIL certification good to have

•        Familiarity with ServiceNow Automation and ticketing

•        Education: Bachelor’s Degree in Computer Science, Engineering, Information Systems, Information or any relevant degree

•        Experience and be comfortable working closely with global teams

What we look for

We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals. We look for high performers, who consistently deliver quality work while continually looking for ways to improve.

We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients. We want people who have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing.

What working with EY offers:

As part of this role, you’ll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

•        Continuous learning: You will develop the mindset and skills to navigate whatever comes next.

•        Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.

•        Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.

•        Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

•        We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements

About EY

As a global leader in assurance, tax, transaction, and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better.

Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world. Apply now!

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Company Description

Company Info

• Industry: Consulting (Business & Management)
• Company Size: More than 5000 Employees
• Average Processing Time: 3 days
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Variable Bonus, Business Casual, Flexible
• Specific Location: Flexible working arrangement