Makati City City Jobs Hr Quality Assurance Specialist Position at PMFTC Inc.

• Understand P&C audit process and the Audit Tool, applying knowledge to identify mistakes in a timely way and effectively correcting them using Data Audit Tool.
• Prepare required supporting documents according to Audit Procedure and effectively store appropriate audit evidence in iCare and HR2U.
• Execute and monitor Quality Checks over data maintained by Employee Care Specialists.

Cooperate with Risk & Controls on SOX compliance, respective audits & walkthroughs, as well as on escalation of suspected process deficiencies or potential non-conformities.

• Cooperate with external and internal auditors on audits of different natures by providing data, reports, documents, or any other work evidence requested.

Transactions and Data Management

• Understand all employee life cycle events from hiring to termination and perform related data management transactions in HR2U (e.g. hiring, promotion, lateral move, salary/grade change, termination, benefit enrollment/cancellation, global/local award registration, payroll deduction/contribution).
• Understand organizational management objects (e.g. organizational unit, position, job, cost center) as well as their relations through the reporting structure and other interdependencies.

Performance and Reporting

• Coordinates with employee care teams on the completion of control sel assessment.
• Provides timely and accurate reports to use for performance management.
• Serves as point of contact for R&C reviews and provides the required artifacts and walkthroughs.

Feedback Loop and Continuous Improvement

• Engage with stakeholders to identify and document pain points, unmet needs or delight points.
• Generate insights based on data and trends to then trigger the feedback inner and outer loops.
• Lead and execute continuous improvement initiatives as part of root cause analysis.
• Take part in improvement initiatives or new deployment projects of the outer feedback loop.

Knowledge & Incident Management

• Ensure consistency of services and knowledge sustainability by maintaining and updating Operations Manuals on regular basis with high quality and in agreement with different P&C parties (local P&ED teams, RMs, P&C Managers, service lines).
• Monitor, track, analyze and drive conclusion from Incidents to prevent reoccurrence and secure proper handling of similar cases in the future.

Run root cause analysis for all errors and implement mitigation & preventive actions. Qualifications

• English is a must.

Other language depending on the market/cluster to be supported.

• Ability to effectively communicate with individuals across multiple levels of the organization.

Computer skills, including MS Office, SAP (knowledge is an asset).

• Collaboration, teamwork, orientation to detail and full ownership of assigned topics.
• Sound judgement at dealing with sensitive materials and confidential information.
• Able to solve problems and recommend solutions to improve tools and processes.
• Priority Setting, standing alone and Consumer Centricity.

What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours.

We’ll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.