National Capital Region City Jobs Email Support Team Lead Position at KMC MAG Solutions, Inc.
- Job vacancies posted on: 9 months ago
We are hiring! To candidates with Not Specified which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we KMC MAG Solutions, Inc., are looking for candidates who are interested to join us and fill the position as email support team lead and dedicated to work in full time which domiciled in National Capital Reg and surrounding areas.
We offer a competitive monthly base salary from ₱16,000 - ₱38,000.
Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.
Job Info
| Company | KMC MAG Solutions, Inc. |
| Position | Email Support Team Lead |
| Region | National Capital Region |
| Work Level | Supervisor/5 Years & Up Experienced Employee |
| Work experience | 5 years |
| Qualification | Not Specified |
| Type of work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Our client enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers’ work and to help them get the most out of our client’s work management product.
We’re looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You’ll educate them about best practices and help them navigate our product. Armed with this experience, you’ll be a liaison between the product team and our customers.
As a team lead, you will become an expert in the day to day work eventually transitioning into coaching/mentoring a team around you as you focus on accomplishing our KPIs. We are looking for someone to not only guide the agents in the work but also reviewing and providing feedback to have top notch quality responses and customer interactions.
What you’ll achieve
1. Become a product expert in Asana
2. Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
3. You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
4. Technical and pragmatic focus on customer support
5. Be a liaison between the product team and our customers
6. Become a team lead and learn to coach/mentor a team
About you
1. 5-7+ years in a customer support role
2. 3-4+ years of experience in leading customer support teams, ideally in SaaS or consumer tech
3. Ability to coach to strong performance while holding teams accountable to high expectations
4. Natural troubleshooting skills and strong technical aptitude
5. Excellent written and verbal communication skills in English
6. Genuine passion for making customers feel happy and understood
7. Tenacious work ethic and relentless attention to detail
8. Deep sense of empathy for technology users
9. Customer support/service experience
10. Proficiency with Asana and Zendesk a plus
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Kmc Mag Solutions, Inc., 1634 4th Ave, Taguig, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Workspace & Talent Built For Growth in the Philippines
For over ten years, we have delivered forward-thinking office space and high performing offshore talent, enabling our partners to exceed their business growth.
With 40+ flexible workspaces in Metro Manila, Cebu, Clark and Iloilo, we have an office space suited to teams of any size or stage. Our ready for you workspaces consist of Coworking Space, Private Offices and Virtual Office Solutions strategically created and designed for what your business needs now, and where it's going next.
We also know not one size fits all, so we design, build and manage customized office spaces, bringing to life your ideal workspace. As the Philippine's largest Coworking space and staff leasing provider, we are uniquely positioned to provide our clients with the "who" and "where" they need to establish or grow their operations in the Philippines.
We offer ISO-Certified flexible workspace and Offshore Teams along witha full suite oftechnology, legal & Accountancy services, designed to help companies outsource to the Philippines or enter and expand in the country.
Since ourinception in March 2009 we have successfully assisted over 400+ companies in establishingor expanding their operations throughour space or people services.in the country. Our client portfolio includes small to medium sized enterprises as well as multinational companies and fortune 500 players.
Visit https://kmc.solutions learn more about us and what we do.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 23 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
