Quezon City City Jobs Domestic Customer Care Position at Emerson Electric (Asia) Limited – ROHQ

Image Emerson Electric (Asia) Limited -  ROHQ
  • Job vacancies posted on: 2 months ago

We are hiring! Our company is merrily looking for a candidate to fill the position of Domestic Customer Care (Blended WFH). For those of you who live in Quezon City and its surrounding areas, we need you to then join our company office, Emerson Electric (Asia) Limited - ROHQ, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from Rp1.800.000 to Rp5.550.000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company Emerson Electric (Asia) Limited – ROHQ
Position Domestic Customer Care
Region Quezon City
Work Level 1-4 Years Experienced Employee
Work experience 2 years
Qualification Bachelor's/College Degree
Type of work Full-Time
Specialization Required Customer Service, Services
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Domestic Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling pre- and post-order-related requests. 

In this capacity, you will be focusing on Order and Email Management, Pre-order, and Post-order Administration, and Operations Support. This gives you a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines!

In this role, you will:

  • Monitor incoming emails in common mailboxes and acknowledge receipt of customer emails and purchase orders.
  • Allocate requests, orders, and inquiries to the appropriate individuals within the team.
  • Handle incoming calls from the ACD following the Call Handling Procedure and assign emails within the turnaround time.
  • Act as a liaison between customers and other functional groups to complete requests in Engineering, Trade Compliance, Quality, Planning, Product Marketing, Pricing, Finance, Sales, Shipping, Production, and Logistics.
  • Provide general account, product, and order information and recommend product alternates and substitutions to customers.
  • Process shipping and billing disputes, request credit and other billing adjustments, and provide requested documentation to customers.
  • Identify risks, connect with leads and team members, and come up with action plans.
  • Collaborate with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.

For this role, you will need:

  • Bachelor’s degree in any 4-year course.
  • 2 years of relevant experience in customer service, preferably with a business-to-business background.
  • Specific knowledge of Business System Tools such as Oracle, Call Management System, and Avaya.

Who you are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. With excellent analytical and quantitative skills, you can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. With good communication skills, you can proficiently communicate ideas and influence both internal and external customers. You’re interpersonally savvy and able to collaborate and efficiently work with people at any level.

Office/Company Address

Country Philippines
Region National Capital Region
City Quezon City
Address Emerson, 12F SM Cyber West Ave, Bulacan, Project 7, Quezon City, 1105 Metro Manila, Philippines
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  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Are you ready to join a purpose-driven, global technology, software and engineering company?

A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.

In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Living Our Purpose as One Emerson

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Learn more: https://www.emerson.com/en-us/about-us/living-our-purpose

Awards & Recognition

Emerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.

2022 Linkedin Top Companies in the Philippines

Dec 2021 to Dec 2022 Great Place to Work Certified™

2021 GradPhilippines Top 100 Graduate Employers

2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality

2021 Women Engineer Magazine Top 50 Employers

2020 Forbes Best Employers for Diversity

Learn more: https://www.emerson.com/en-us/about-us/awards-recognition

Benefits at Emerson

Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.

• Competitive Wages and Benefits– We provide employees with market-competitive pay and benefits package.

  • Allowance: food, transportation, clothing

  • Night Differential

  • Life Insurance

  • Personal Accident Insurance

  • Retirement Benefit

  • Perfect Attendance Incentive

  • Guaranteed Midyear Pay

• Career Development Opportunities – We help team members reach their highest potential with learning programs.

• Healthcare–We offer quality healthcare coverage (medical and dental) for our team members.

• Paid Leaves – Vacation, Sick, Parental, Bereavement

• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.

• Safe Working Environment – Safety is a top priority across our global network and workplace.

• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance

• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up Reimbursement

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.

Join our team and start your journey today!

Visit our career site: emerson.com/en-ph/careers

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 14 days
  • Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Internet Subsidy, Well-Being Days, Counseling Service, Fund Assistance, Business Casual, Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: National Capital Region