National Capital Region City Jobs Contact Center Qa & Workforce Dialer Officer Position at Unistar Credit and Finance Corp
- Job vacancies posted on: 6 months ago
As a competent company, we Unistar Credit and Finance Corp are looking for candidates for the position of contact center qa & workforce dialer officer with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Bachelor's/College Degree, experienced in Services & Customer Service and domiciled in National Capital Reg and surrounding areas.
Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary ₱16,000 - ₱38,000 in accordance with the decisions of our company's HRD.
|Company||Unistar Credit and Finance Corp|
|Position||Contact Center Qa & Workforce Dialer Officer|
|Region||National Capital Region|
|Work Level||1-4 Years Experienced Employee|
|Work experience||3 years|
|Type of work||Full-Time|
|Specialization Required||Customer Service, Services|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
1. Perform daily uploads, downloads, and importing of call list files.2. Ensure and document outbound dialer activity.3. Analyze dialer-output data to identify potential problems and issues.4. Create and update dialing campaigns, filter, list strategies and reports.5. Monitor and adjust the performance of dialer systems.6. Monitor and measure the CC team’s customer interactions via live call barging and/or pre-recorded audio file.7. Evaluate and document customer interactions through a duly accomplished evaluation form designed to identify strengths and areas for improvement for the CC team.8. Facilitate training and coaching for the Contact Center team members.9. Perform other duties that may be assigned from time to time.
1. Graduate of any bachelor’s degree2.With minimum of 3-4 years experience in Banking/Financial Services, BPO, Contact Center or equivalent3. Knowledge and experience in using a dialer system.4. Intermediate to advanced proficiency level with Microsoft Excel and Google Sheet and/or spreadsheet applications.5. Basic statistics knowledge and ability to comprehend and analyze dialer-output data that leans on capacity planning based on utilization, attendance, shrinkage and attrition in relation to portfolio movement and incremental sales.6. Basic SQL knowledge to understand database-design principles, data structures, and optimizations7. Critical thinking skills and the ability to use logic and reasoning to identify alternative solutions, conclusions, or approaches in relation to Tele Collection campaign creation and adjustments.8. Has skills and the capability to execute multiple tasks and priorities in a dynamic environment in relation to observing the volume of the accounts and computations for ACR.9. Able to understand and generate fundamental Tele Collection reports, critical to production outputs such as ACR, PTP/KEPT Rate, Cash Collection Rate etc.10. Excellent oral and written communication skills for regular business report meetings.
|Region||National Capital Region|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc.,Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.
- Industry: Banking / Financial Services
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 26 days
- Benefits & Others: Provided with Company Uniform, Compressed work week, Mondays - Fridays
- Specific Location: Pasig City