Makati City City Jobs Consultant, Customer Success Position at Macrokiosk Philippines, Inc.

Image Macrokiosk Philippines, Inc.
  • Job vacancies posted on: 6 months ago

We are open recruitment and happily inform you that we are looking for candidates to fill the position of Consultant, Customer Success in our company, Macrokiosk Philippines, Inc.. For candidates who reside in Makati City and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Sales/Marketing & Sales - Corporate and possess a Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, Post Graduate Diploma/Master's Degree & Professional License (Passed Board/Bar/Professional License Exam) or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from Rp1.800.000 to Rp5.550.000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Your roles and responsibilities: 

  • Create and analyse reports to track team results and provide access and insight into customer data.
  • Build weekly, monthly, and quarterly Reporting for the Clients or Customer Success management team’s use.
  • Provide specialised value-add Send on Behalf service for clients’ campaigns or broadcast activities.
  • Support sales teams in test account application, shortcode and application.
  • Safeguard all documentations and forms in Business Alliance and Client Services departments.
  • Support the Customer Success Team in day-to-day activities.
  • Coordinate and build cross-functional processes (with Product, Engineering, Support, Services, and Sales) to support the team to meet renewal and upsell targets and deliver on customers’ needs.

What we need from you: 

  • At least 2 years of working experience in a similar role (Customer Success Operations, Sales Operations, Projects Operations), preferably in digital technology industry.
  • Good verbal and written English communication skills.
  • Personality traits – pleasant personality, good attitude, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical and team player.
  • Customer service skills – attentive, empathetic, patient, consistency, persuasive, and possess immaculate telephone manners.
  • Proficient in MS Office applications.
  • Possess a Degree/Diploma in Marketing, Business Administration or its equivalent.

Office/Company Address

Country Philippines
Region National Capital Region
City Makati City
Address 11th, MACROKIOSK Philippines, Ayala Tower One, Suite 11, Ayala Ave, Makati, Metro Manila, Philippines
Map Google Map

Benefit

  • Equal opportunity for career growth and advancement
  • Resources and support to boost productivity and wellbeing
  • 5-day work week with flexible working hours & attractive benefits

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Company Description

MACROKIOSK, Asia’s leading digital technology company was founded in the year 2000, pioneering digitalisation platform as-a-service. To date, MACROKIOSK is present across 14 countries / regions, supported by a strong team of over 250 multinational employees serving more than 2000 clients in 37 countries spanning 18 industries. People is one of our most valuable assets and we love working in an environment that is fun yet conducive, as it helps us grow as an individual and as a team. We are always on the lookout for like-minded people who share the same passion and values.

Company Info

  • Industry: Telecommunication
  • Registration No.: CS201111488
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 23 days
  • Benefits & Others: Dental, Medical, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Appreciation Award, Child Schooling Leave, Parents Treat, Specialist Treatment
  • Specific Location: Tower One, Ayala Triangle
This vacancy is suitable for those of you who live in the following areas: National Capital Region