National Capital Region City Jobs Billing Officer Position at Orro Group Philippines, Inc.

Job Info

Company	Orro Group Philippines, Inc.
Position	Billing Officer
Region	National Capital Region
Work Level	Supervisor/5 Years & Up Experienced Employee
Work experience	2 years
Qualification	Bachelor's/College Degree
Type of work	Full-Time
Specialization Required	Accounting/Finance, General/Cost Accounting
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

FUNCTION:        

Responsible for updating consumption numbers across multiple ERP systems and invoicing customer orders and services agreements. Administrative functions such as record keeping and customer service, in addition to conducting financial transactions.

KEY RESPONSIBILITIES:

· Develop in-depth understanding of billing system functionality.

· Updating for any financial implication of amendment to Managed Services Agreement in ServiceNOW and making sure it gets approved before bill run.

· Process consumption reports in ServiceNow and Business Central in an accurate and timely manner.

· On-time customer invoicing in Business Central for all ad-hoc services, hardware sales, and recurring items.

· Communicate effectively with other employees that play a role in the billing functions in all areas of the business.

· Work closely with supervisor to ensure operational procedures are followed.

· Partner with internal partners to resolve billing issues and follow up on unbilled issues.

· Accomplishes billing departmental objectives by maintaining metrics.

· Monitor billings email box and directing email as they arise.

· Provide training and coaching when needed.

· Other Administration/ Accounts duties as required.

KEY PERFORMANCE INDICATORS:

· Ensuring that all emails are tended to within 48 hours of receipt.

· Ensuring all consumption values for previous month are updated by 7th business day of each month in ServiceNow and Business Central.

· Ensuring all invoices are posted and sent by 10th business day of each month.

· Ensuring all updates to Managed Services Agreement are processed within 24 hours of receipt.

KEY COMPETENCIES:

· Possess the ability to set priorities according to the above listed responsibilities, KPI’s, and company policy and management direction.

· Display an attention to detail and concern for accuracy.

· Be able to work autonomously and display initiative in a calm and efficient manner.

· Appreciate the impact of problems on the customer and how problems impact individuals work.

KEY SKILLS:

· Strong organisational, presentation, and customer service skills.

· Skill in preparing written communications.

· Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care.

· Ability to multi-task and adapt to changes quickly.

· Awareness of all organisation’s key services for which support is being provided.

In return for your skills, you will be rewarded with a generous salary package, with allowances and benefits depending on the time of service. If you feel you have what it takes to join the Orro family, and help drive and steer the business in any one of the areas listed above – send in your resume.

Please note that only short-listed candidates will be contacted for an interview.

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 51 - 200 Employees
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Parking, Vision, Business (e.g. Shirts), and attractive incentive plan, Australian Business Hours
• Specific Location: Makati City